Refund Policy

Refund Policy

We’ve got you covered with a 30-day return window! That means you have 30 days after your order arrives to request a return.

To be eligible, your item must be in the same condition you received it—unused, unworn, with tags, and in the original packaging. Don’t forget your receipt or proof of purchase!

How to Start a Return
Just shoot us an email at cutiepetstore.info@gmail.com to get started. Once we approve your return, we’ll send you a return shipping label and all the info you need to send your item back.
Please note: Returns sent without contacting us first won’t be accepted.
Have questions? We’re here to help—reach out anytime at cutiepetstore.info@gmail.com
Customers are responsible for return shipping costs.

Damaged or Wrong Items?
Check your order as soon as it arrives. If it’s damaged, defective, or not what you ordered, let us know right away so we can fix it.

Items You Can’t Return
Some things can’t be sent back:

• Perishables (like food, flowers, or plants)
• Custom or personalized items
• Personal care items (like beauty products)
• Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, just ask!

Final Sale Items
Sale items and gift cards are non-refundable.

Need a Different Item?
The quickest way to get what you want is to place a new order and return the one you’ve got (once approved).

Getting Your Refund
We’ll let you know once we receive and inspect your return. If approved, you’ll get your refund back to your original payment method.
Heads up—it might take a few days for your bank or credit card to process the refund.

Still waiting after 15 business days? Contact us at cutiepetstore.info@gmail.com

Quick Recap:

• You have 30 days from delivery to request a return
• Customers cover the return shipping cost
• Not happy with your order? Reach out to our support team at cutiepetstore.info@gmail.com, and we’ll do our best to help