Frequently Asked Questions

FAQ

Which countries do you ship to?
We offer worldwide shipping to most countries. If your location isn’t listed at checkout, please reach out to us, and we’ll check if we can arrange delivery for you.

How long does delivery take?
Shipping times depend on your location and product availability. Typically, orders arrive within 1 to 4 weeks. Once your order has been dispatched, we’ll send you a tracking number for real-time updates.

What are the shipping costs?
Shipping fees vary based on your location and the size of your order. However, many of our products qualify for free shipping. The exact shipping cost will be displayed at checkout before you complete your purchase.

How can I track my order?
After your order has been shipped, you’ll receive an email with a tracking number. You can use this to monitor your shipment through our website or the carrier’s tracking page.

What should I do if my order is damaged or incorrect?
Contact us right away if you receive a damaged or wrong item. Kindly provide photos of the item, and we’ll work quickly to resolve the issue for you.

How long do I have to request a return?

You have 30 days from the day your order is delivered to request a return.

How do I start a return?
Contact our support team at cutiepetstore.info@gmail.com to request a return. We’ll send you a return label and instructions if your return is approved.

When will I get my refund?
Once we receive and inspect your return, we’ll notify you if it’s approved. If approved, your refund will be issued to your original payment method. It may take a few days to show on your statement.

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.

Do you offer discounts or promotions?
Yes! We regularly run special deals and discounts. Follow us on social media to stay updated on the latest offers.

How can I contact customer support?
If you have any questions or concerns, feel free to email us at cutiepetstore.info@gmail.com. Our team aims to respond within 24 hours.